HMI’s leadership team draws on extensive experience to create innovative, cutting-edge products, solidifying its position as one of the nation’s most trusted performance incentive companies.
President and Board Chairman
Paul’s career spans over 35 years in the incentive marketing industry. As co-founder and managing partner of HMI, his guidance and vision have helped position HMI as a leader in providing performance incentive strategies, fulfillment, creative services and customer service and technology solutions to companies with local and global reach. Paul and his wife Holly enjoy visiting their kids in Florida, California, and Arizona, and, like Don Quixote, he is forever searching for the perfect golf swing.
Chief Executive Officer
Kiwon Chang brings over 25 years of experience in managing Product Development in the Data and Storage Networking industry. His experience spans fast growing start-ups to Fortune 500 companies, including executive positions at 3Com, Giganet, and Emulex. For the past two years, Kiwon has held the position of Chief Operations Officer at HMI Performance Incentives. Kiwon now has overall responsibility for creating, planning, and implementing the strategic direction and delivering the growth objectives of the company. He loves traveling the world, cooking chili, and debating with his law professor wife and their two daughters. And of course, the New England Patriots.
Executive Vice President, Sales and Marketing
Lincoln Smith has over 20 years of experience helping manufacturers, distributors, and service companies design award winning performance incentive strategies that motivate sales organizations and channels to accelerate growth and enhance customer engagement. As a former strategy consultant for Agency.com, Lincoln structured effective interactive business practices for Fortune 500 companies. He received his MBA from the University of San Diego, School of Management with an emphasis in marketing. Lincoln currently has overall responsibility for HMI global sales. When he’s not with colleagues or partners, Lincoln’s favorite thing to do is spend time with his wife and four kids – he enjoys coaching youth soccer teams throughout the year.
Vice President, Group Travel Operations
With over 25 years of incentive travel experience, Monica spearheads HMI’s group travel operations. Her comprehensive background in the travel industry has helped her develop personal relationships with travel suppliers and hoteliers throughout the world, enabling her to provide HMI’s clients with the best, most cost-effective group travel experience available. Monica is a citizen of Great Britain.
Vice President, Individual Award Operations
Connie offers 20-plus years of Program Management and Customer Service experience in the incentive travel industry. Prior to joining HMI, she served as Group Channel Manager for Collette Vacations, a global leader in world travel and tours, where her primary responsibilities included the planning and implementation of lead generation campaigns and customer development strategies. As Vice President of Individual Award Operations, Connie oversees HMI’s Program Management Team, as well as Customer and Fulfillment Services. She enjoys spending her summers near the water on Cape Cod with her family and dog Benny, living the good life out of their hi-tech RV.
Chief Financial Officer
Ken brings nearly 20 years of experience in financial operations in the Performance Improvement Industry. Prior to joining HMI, he served as a senior financial analyst with major consumer product and utility companies. As HMI’s Treasurer and Chief Financial Officer, Ken is responsible for the financial analysis of all incentive programs including the budgeting and planning of all internal operations. He is passionate about the game of golf and enjoys traveling the world with his wife, Dottie.
Director, Marketing Communications
Sabrina has over 20 years of experience in B2B and B2C marketing in the publishing, financial services, and automotive industries. Her expertise encompasses print & digital media, public relations, market research, trade shows and advertising with Fortune 500 corporations like McGraw-Hill, HSBC, and Mitsubishi Motor Sales of America. As Director, Marketing Communications, Sabrina has overall responsibility for corporate, client and internal marketing communications and creative services. Sabrina enjoys spending her spare time with her husband and three children, as well as advocating for the disabilities community.
Senior Director, Software Development and Technology
Walt brings more than 30 years of experience in software development for Enterprise customers to his role at HMI Performance Incentives. His experience includes senior leadership positions in organizations such as Emulex, Concord Communications, and Banyan Systems, where he has overseen large teams of engineers in the development and integration of various software technology. As Senior Director of Software Development and Technology, Walt is responsible for managing HMI’s SaaS and eCommerce web platforms, as well as providing leadership and direction for the company’s application development strategy. Walt enjoys spending time with his family and doing home improvement projects, as he comes from a long line of carpenters.
David brings over 30 years of financial experience from various industries including manufacturing, software and high-tech companies. Prior to joining HMI, David held controllership positions with BigBelly Solar, Softrax Corporation and Tech Pak Inc. He was also an auditor with BDO Seidman and is a Certified Public Accountant. As the Controller, David is responsible for all of HMI’s accounting operations. In his spare time, David enjoys watching the Boston sports teams, spending time with his family and attending both of his kids’ activities. In addition he loves vacationing up at Lake Winnipesaukee.