Protecting
Client Privacy

HMI Performance Incentives Privacy Policy

HMI Performance Incentives (referred to in this document as HMI, we, our, or us) is committed to maintaining the confidentiality, integrity, and security of the personal information about our current and past customers, our prospective customers, and our customer’s participants (those who participate in the programs we run for our customers). We protect all personal data and NEVER resell or compromise the privacy of our customers’ or participants’ personal information.

An example of confidential information is a participant’s social security number. An example of personal data is an email address.

We want you to know how we protect this information and use it to service our customers’ programs and their participants. Please take a moment to review the full security and privacy policies of HMI.

Acceptance of Privacy Policy

Customers can view our Privacy Policy on our website at any time. By enacting business with us, it is to be understood that you, our customers, accept our terms and conditions of the Privacy Policy.

Participants will be given the opportunity to view the Privacy Policy upon enrolling in their respective program. It is to be understood that by enrolling and participating in their program, participants agree to the terms and conditions of the privacy policy.

Account/Password Information

Usernames for program accounts are kept in HMI’s secure database. This information will only be used by the respective password owners and customers of HMI’s programs, or HMI Customer Services to resolve issues in communication or logging in to the program website. This information is stored in our secure database and confidential information is encrypted.

Usage of Personal Information

Email Use/Opt-Out

Email addresses provided by participants and customers will be used for marketing communications, announcements, or enrollment and Customer Service purposes. Personal information may be used in these emails for reasons such as making emails more personalized or confirming your mailing address. Confidential information will never be shared in an email or on print pieces.

Participants have the option to opt in or out of all marketing and e-statement communications when they enroll in any program. Additionally, participants can go into their profile page on their website any time to change their email preferences. Finally, marketing communications emails have an opt-out or unsubscribe option at the footer of the email, which can be utilized at any time.

Cookie Use

A cookie is a small piece of information sent from a website to the user’s computer. This information is used to make navigation of websites easier by saving preferences to the computer or web browser. HMI uses cookies to make the program website experience more user friendly: for example, remembering searches in the catalog and making logging in faster. Cookies are not used for any other purpose.

Security

Participant Rights

Participants have the right to request that their personal information be erased.

To request that your information be erased, please contact clientservices@hmiaward.com.

Issue Resolution

If you have questions or concerns about how your information is being collected, stored, used, or secured, please reach out to clientservices@hmiaward.com.

Changes in the Privacy Policy

We take your privacy very seriously and will always make improvements to ensure its security. Because of that, HMI reserves the right to update and amend this policy as necessary. When this happens, participants will be notified.

If you have any questions about privacy and security, please contact us at clientservices@hmiaward.com.

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